Mobile Psych, PLLC (“Mobile Psych,” “we,” “our,” or “us”) operates the website mobilepsych.health (the “Website”). This Privacy Policy explains how we collect, use, and protect personal information when you visit the Website or interact with our concierge psychiatry practice. Information you provide as a patient or prospective patient is also subject to our HIPAA Notice of Privacy Practices, which governs Protected Health Information (PHI).
1. Information We Collect
Information you provide directly
- Name, email address, phone number, and preferred clinic location submitted through our contact form or screening intake
- Demographic and clinical information you submit through our online booking system (Caspio)
- Any free-text messages you choose to include
Information collected automatically
- Device type, browser, operating system, IP address, referring URL
- Pages viewed, time on page, click events, and other usage data via standard web analytics tools
- Cookies and similar technologies (see Cookies section)
2. How We Use Your Information
- To respond to inquiries and schedule consultations or treatment
- To provide medical care (subject to HIPAA)
- To improve the Website and our services
- To send appointment reminders and treatment-related communications
- To comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Business associates who help us operate the practice and Website (e.g., our online booking provider, our hosting provider) under written agreements that protect your information
- Healthcare providers involved in your care, with your authorization
- Legal and regulatory authorities when required by law
4. Cookies and Tracking
We use cookies for essential site functionality and may use analytics cookies to understand site usage. You can disable non-essential cookies through your browser settings. Disabling cookies may impact some features of the Website.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure. You should not transmit sensitive medical information through the contact form on this Website.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete personal information we hold about you, or to object to certain uses. To exercise these rights, contact us using the information below.
7. Children’s Privacy
The Website is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent update. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
Mobile Psych, PLLC
7800 Interstate 10, Suite 624
San Antonio, TX 78230
Email: rubayes@rubayemd.com
Phone: (210) 900-2080