Privacy Policy & HIPAA Notice of Privacy Practices

Effective Date: May 3, 2025

Mobile Psych PLLC ("Mobile Psych," "we," "our," or "us") respects your privacy and is committed to protecting your personal information, including protected health information ("PHI"). This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our Services. It also incorporates our HIPAA Notice of Privacy Practices, which describes how we handle PHI and your related rights.

A. Information We Collect

1. Personal and Contact Information you provide when creating an account, booking appointments, or subscribing to programs.
2. Health Information (PHI) you share during clinical encounters, intake forms, or monitoring tools (e.g., symptom trackers, VR assessments).
3. Payment Information processed by our third‑party payment partners.
4. Usage Data collected automatically through cookies, logs, and similar technologies (e.g., IP address, device type, pages viewed).

B. How We Use Your Information

• Treatment: to diagnose, treat, and manage your care.
• Payment: to bill you or your payment method and manage subscriptions.
• Healthcare Operations: quality improvement, training, and customer support.
• Communications: appointment reminders, program updates, and, with your consent, wellness or marketing messages.
• Analytics and Security: to analyze site performance, detect fraud, and secure our systems.

C. How We Share Your Information

We may share information:

1. With Your Consent.
2. For Treatment, Payment, or Healthcare Operations with clinicians, pharmacies, labs, and technical vendors under Business Associate Agreements.
3. With Service Providers who perform functions on our behalf and are contractually obligated to safeguard your data.
4. As Required by Law (e.g., public‑health reporting, court orders, or to avert a serious threat).
5. In Corporate Transactions such as a merger or acquisition, subject to HIPAA and state law.

We do not sell your personal or health information.

D. Cookies and Similar Technologies

We use first‑ and third‑party cookies to remember preferences and measure site traffic. You can disable cookies in your browser, but certain features may not work.

E. Your Choices

• You may opt out of non‑essential marketing emails at any time.
• You may decline cookies or analytics tracking.
• You may request restrictions on certain uses or disclosures of your PHI.

F. Data Security

We employ administrative, physical, and technical safeguards—including end‑to‑end encryption of telehealth sessions and secure servers—to protect information. No system is 100 % secure; please report any concerns immediately.

G. Data Retention

We retain records as required by federal and state law and our internal policies, typically at least seven years after your last encounter, unless a longer period is mandated.

H. Children’s Privacy

We do not knowingly collect information from children under 13. If we learn that we have done so without verifiable parental consent, we will delete such information.

I. International Visitors

Mobile Psych is based in the United States. By using the Services, you consent to the transfer and processing of your information in the U.S.

J. Changes to This Policy

We may update this Policy. The “Effective Date” signals the latest version. Material changes will be posted prominently.

K. Contact Us

To exercise your privacy rights or ask questions, contact:

Mobile Psych PLLC – Privacy Office
7800 Interstate 10, Suite 624
San Antonio, TX 78230
Email: privacy@mobilepsych.health
Phone: 210‑900‑2080

HIPAA Notice of Privacy Practices

This section explains how we may use and disclose your PHI and your rights under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

1. Our Responsibilities

• Maintain the privacy of your PHI.
• Provide this Notice and abide by its terms.
• Notify you if a breach compromises your PHI.

2. How We May Use and Disclose Your PHI

For uses not listed above (e.g., marketing, sale of PHI) we will obtain your written authorization, which you may revoke at any time.

3. Your Rights

You have the right to:

1. Access and obtain a copy of your PHI, including electronic records.
2. Request an Amendment to correct inaccurate or incomplete information.
3. Receive an Accounting of Disclosures made in the prior six years, excluding routine TPO.
4. Request Restrictions on certain disclosures (we are not required to agree, except for self‑paid services where you request nondisclosure to insurers).
5. Request Confidential Communications (e.g., alternate address).
6. Receive a Paper Copy of this Notice upon request.

4. Exercising Your Rights

Submit a written request to the Privacy Office at the contact details above. We will respond within 30 days (60 days for off‑site records), or as state law requires.

5. Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Office or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate for filing a complaint.

6. Changes to This Notice

We may change this Notice at any time. When we do, the new Notice will apply to all PHI we maintain and will be posted on our website.